Saturday 14 April 2012

Courage & People engagement

Simple yet most clear definition of Courage -
Courage is not just about having the will to take a risk but in actual it is the capability to objectively analyze & realize the benefits of taking a risk. In short, a courageous person is able to acknowledge the importance of a crucial event more than he does for the fear that holds him back for conducting the needful activity. The key is self realization which can signify the importance of an event .So one needs to spend more time on himself/herself before thinking about the external influences which drive in fear .




People engagement in this context relates to having formal & meaningful conversations/dicussions with people with whom we do business . The thumbrule to this is that "Frame your approach/policy putting your wisdom but communicate it in the language of the people concerned with the idea."
10 rules which shall be followed while doing any formal conversation on which the success of a business prospect depends are -
1) Be an effective listener not just an efficient listener .
2) Be a productive communicator . Preferably, one should not communicate anything which is out of the agenda or is not concerned with the party .
3) Do your homework of trying to have the personal details of the participants/party before meeting so that you can get the insights of the socio-cultural interests of the party .
4) Plan based on facts and not based on perceptions or opinions .
5) The agenda of the meeting shall be very clear to all the participants and the topics of discussion shall be emailed upfront .This stregthens the importance of the meeting and also acts as a checklist for the elements of discussion .
6) The accent of spoken language shall be such that participants understand the communication clearly . If you are dealing with people belonging from outside your home country then try to adapt your accent of english with those of the listeners . Preferably talk slowly because that is the way how more than 90% of the most influential leaders do while acknowledging the importance of language accent in terms of understandability of the words used to express the key points of discussion.
7) Always acknowledge 7,35,58 rule which says that in the best conduct of a presentation or discussion , the content matters 7% ; the elements such as tonality, pitch of voice , clarity of speech & understandability of accent matter 35 % ; and body gestures including facial expresions matter 58% . No matter how informative your content compilation is , the body language & speech will always govern the key qualities of the presenter namely -preparedness,confidence and trustworthiness which will in turn govern the success of the business prospect conversion.
8) Anticipate questions before the session so that you can always be ready to answer the questions of the party with confidence.
9) Try to show healthy sense of humour by involving icebreakers or interesting questions so that the graph of the interest level of the listeners does not fall down till your productive discussion finishes .
10) Never stereotype someone on the basis of  factors such as : ethnicity , race , religion, language accent or even due to the prejudice over the person's way of working because it is a totally unproductive approach which creates uneasiness while having a discussion of any level of importance . This in turn discourages the building up of trust between the parties and later leads to a failed deal .









Comments or added points from the readers on this content are welcome .
Happy Learning

regards,
Devesh Sharma
http://www.linkedin.com/profile/view?id=54452299&trk=tab_pro

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