Presentation on Quality and its importance in Industry

       

       To watch my presentation video please click on the link given below :

         http://www.youtube.com/watch?v=ujto19S0rqk&feature=youtu.be

     

       CONTENT COVERED IN THIS PRESENTATION (given below)   

          Definition of Quality:

        General definition: Quality is defined as suitability for purpose,degree of excellence or freedom from defects.

      

       Some highly valued definitions of Quality are-

By Philip B Crosby: "Conformance to requirements."

By ISO 9000: "Degree to which a set of inherent characteristics fulfills requirements."

By Joseph M Juran: "Fitness for use."

 Conclusion:

·    Customers decide whether a product, service  or collection of data is of high quality

·    Poor quality causes a ripple effect through the chain of customers to the external customer 

·    To be able to do a job with quality, we must know  who the customers are and what they expect. Listening to the voice of the customer is very important.

To achieve the targets