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CONTENT COVERED IN THIS PRESENTATION (given below)
Definition of Quality:
General definition: Quality is defined as suitability for
purpose,degree of excellence or freedom from defects.
Some highly valued definitions of Quality are-
By Philip B Crosby: "Conformance to
requirements."
By ISO 9000: "Degree to which a set of inherent
characteristics fulfills requirements."
By Joseph M Juran: "Fitness for use."
Conclusion:
· Customers
decide whether a product, service or collection of data is of high
quality
· Poor
quality causes a ripple effect through the chain of customers to the external
customer
· To
be able to do a job with quality, we must know who the customers are
and what they expect. Listening to the voice of the customer is very important.
To achieve the targets
Nice Info , Simple Words But Power Ful
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safety professionals
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